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Get Ready To Learn
Training Objectives
Exercise: Customer Service Experiences
What is Customer Service, and Who are our “Customers”?
Basics of Customer Service
Telehealth
Written Communication
Emotional Intelligence: Five Components
Knowledge Check!
Beyond the Basics: Communication, Cultural Perspective, and You
Exercise: Economic Class and Cultural Lenses
Trauma-Informed Practices
Exercise: Quality Improvement Opportunities
Conclusion
Knowledge Check!
