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Get Ready to Learn
Training Objectives
Types of Workplace Conflict
Exhibiting Self-Control During Conflict
Physical Presence During Conflict: Dos and Don’ts
De-Escalation Techniques to Use with Clients
Knowledge Check!
Empathy and Emotional Intelligence
What is “Empathy”?
What is Emotional Intelligence?
Conflict Creation vs. Conflict Diffusion
In Conclusion
Knowledge Check!
